No. You can make a one-time payment toward your current bill without registering for My Account.  However, there is a convenience fee charged by our payment provider for making one-time payments. You can avoid convenience fees by registering for My Account and making scheduled payments from there.

To update your payment information, please perform the following steps:

- Please sign-in to My Account and click on the “Billing Tab"

- Select "Payments" from the top menu bar

- Scroll and select "View Payment Accounts"

- Delete your method of payment (Bank/Credit Card)

- Add your new credit card and/or bank account information

Please note: Any recurring payment profiles must also be updated to reflect the changes.

The eBill feature of My Account is for customers who want to pay their UI bill without fees. You can schedule payments automatically, make fixed payments on a regular schedule, and schedule payments individually. Payments are made for free using bank accounts only and are processed on the date the payment is scheduled for, or the following business day if it falls on a weekend or holiday. This means a payment scheduled for Saturday will be processed on Monday, appearing on your account Tuesday. To schedule fee-free payments, you must be enrolled in My Account. 

One-time payments are 'real-time' transactions. The account you pay with is debited immediately. A one-time payment requires a charge by the payment provider. The advantages are you can pay using a credit or debit card, and 'real-time' payments are regarded by UI as being made the current day. This is important if your service is scheduled to be disconnected that day. To make a one-time payment subject to a convenience fee, click the Make a Payment link on our home page.

To see online payments, go to the ‘Billing’ tab in My Account and click on the ‘Payment Tab’. You can cancel or change any payment that is listed on the Payment History page as "Scheduled". Once the payment has a status of "pending", it cannot be cancelled or changed.  After the payment is processed, your history page will show the payment as either "approved" or "rejected".

If you have recurring payments set up for an account, a payment will be created when you receive your next bill. To pay your current bill, schedule a single payment for that bill.  

To see past and future scheduled payments for an account:

- Login to My Account

- If you have multiple UI accounts, select any account to display

- Click the ‘Billing’ tab and the ‘Payment’ Tab

- Click the 'Payment History' tab

We offer several convenient ways to pay your bill. Select the payment method most convenient for you. 

Make an Online Payment

Make a payment online any time using your Checking/Savings account, ATM/Debit Card, or Visa, MasterCard, or Discover card. Our payment processing agent charges a convenience fee for this service.

AutoPay

AutoPay is the secure, hassle-free way to ensure your bills are paid on time each month, automatically.

Make One-Time Payments By Phone

Call 800.722.5584 (800-7-CALL-UI) to make a payment any time using our automated phone system. Payments made using the phone system are subject to a convenience fee.

Mail Your Payment

Please make your check payable to The United Illuminating Company, and mail to:

The United Illuminating Company
P.O. Box 847818
Boston, MA 02284-7818

Please include your account number on your check or money order and allow sufficient time for your payment to be received and processed by us.

Pay In Person

Pay in person at one of the many nationwide payment locations offered through our payment partners.

Operation Fuel is a private, non-profit Connecticut corporation that provides emergency energy assistance to people within the state of Connecticut who are in financial crisis and who are not eligible for government assistance. Funds are distributed through a volunteer network of nearly 60 fuel banks throughout Connecticut.

UI customers can support Operation Fuel by adding $1, $2 or $3 to their monthly bill payment. Log in to your account and add your donations under our Preferences page. 

To contribute more than $3, please call our Customer Care Center. Our representatives will set up a recurring payment for any amount you designate. This recurring donation will appear on your monthly statement. Remember, your monthly contribution is tax-deductible!

You can make donations directly to Operation Fuel:

- Online donations can be made at Donatenow.networkforgood.org.

Or you can mail a donation directly to:

- Operation Fuel | One Regency Drive, Suite 200 | Bloomfield, CT 06002