Emails are sent instantly; if you have not received the email with your Username yet, check your spam folder.

If you've forgotten your user id or password, go to the login page for My Account. In the My Account login box (on the left) select the "Forgot User Id" or "Forgot Password" link. You'll be asked to enter information to validate you are the account holder.

Once your identity has been verified, an email will be sent to your email address with your requested information.

To change information on your My Account profile:

- Logon to My Account

- Click on 'My Profile' in the gray navigation bar toward the top

- Update your user name and/or email address

- Click the 'Change Password' button to change your password

- Click the Save button

If you forgot your user id, call Customer Care at 800-7-CALL-UI 800.722.5584 or use the Submit a Question tab to submit a request to our Customer Care department. Be sure to include your UI account number and service address.

If you forgot your password, see I forgot my user id and/or password. How do I retrieve it? for information on how to obtain your login information.

To change the information on your UI account (i.e. mailing address, name on account, etc.) you will need to Contact Us . Please note, only the customer of record or those individuals authorized by the customer of record can change account information.

Text REG to 78418 from your new mobile phone and follow the instructions to register your new phone number for the program.

Before digging on your property, please Call Before You Dig at 800.922.4455, or visit cbyd.com for more information.

UI offers several programs to assist customers financially with their bill. In addition, there are a variety of state programs that may be able to provide you with financial assistance with your utility bill.  Click on the links below for more information, or Contact Us.

United Illuminating Assistance Programs

- Winter Protection Program - UI offers winter protection to all our customers that qualify. If you meet eligibility requirements, we will not turn off your electricity between November 1 and May 1. The Winter Protection Plan must be renewed annually, beginning in October. To prevent your service from being shutoff after May 1, contact UI to setup a payment arrangement.

- Matching Payment Plan (MPP) - Residential customers covered by the Winter Protection Program and who heat by electricity may qualify for UI's MPP Program. If you qualify, we will work with you to develop a monthly budget agreement. If you keep that agreement, we will match your payments to reduce your back balance.

- Home Energy Solutions - For customers whose incomes are less than 60% of Connecticut's state median income, the Home Energy Solutions program provides a range of energy saving services. Home Energy Solutions begins with an informational, in home visit to identify energy-saving opportunities. Depending on whether a customer has electric heat and/or hot water, Home Energy Solutions services may include everything from free installation of Energy Star lighting to water-savings devices and even weatherization services.

- Bill Forgiveness Program (BFP) - This program helps low-income customers maintain year-round service and pay down delinquent balances by company-matched dollars. A payment arrangement plan helps qualified hardship customers pay past due electric bills. Under BFP, if payments are current, a past due balance can be "forgiven" over time.

- Flexible Payment Arrangements - We will work with you if you are having trouble paying your electric bill. We offer flexible payment arrangements for all customers needing assistance. These arrangements can be spread out up to 18 months for residential customers and 6 months for non-residential customers. Current payment arrangements may be renegotiated due to a change in financial circumstances Per Conn. Agencies Reg. § 16-3-100(b)(3)(A). These arrangements may be discussed confidentially by calling our Customer Care Center at 800.722.5584.

- Called to Active Duty? - You may qualify for temporary suspension of collective action and disconnection of your electric service if you are called into active duty in the U.S. military.

State Assistance Programs

- Info Line - 2-1-1 Infoline is a single source for information about community services, referrals to human services, and crisis intervention. It is accessed toll-free from anywhere in Connecticut by simply dialing 2-1-1. It operates 24 hours a day, 365 days a year. TDD access and multilingual caseworkers are available.

- Operation Fuel - This is a statewide program that brings emergency energy assistance to families facing an economic crisis during the entire year. You can add a dollar or more to your monthly bill and UI will match your contribution 50%.

- Connecticut Energy Assistance Program (CEAP) - The federally-funded Connecticut Energy Assistance Program (CEAP) is designed to help low-income households pay their winter heating bills. CEAP is not designed to pay total heating costs. Households must plan to pay a part of the bill themselves. CEAP applications are handled by the local Community Action Agency (CAA).

Community Action Agencies

Community Action Agencies are intake centers for energy assistance applications and assist you with finding financial assistance for your energy bills.

A list of Community Action Agencies in the state.