If you are not receiving your email notification that your bill is ready, please check your spam/junk folder to ensure your email client is not blocking our email notification. Also, check that your bill preference setting is set for eBill, not paper bill.

If you have misplaced or did not receive your bill, you can obtain a copy of your bill in one of the following ways:

- If you are a My Account customer, log into My Account, UI's online bill and energy management system to print a copy of the bill in question.

- Call UI's Automated Action Line at 800.676.7052 to request a copy of your bill to be mailed to you.

- Call Customer Care at 1-800-7-CALL-UI 800.722.5584 and speak with a Customer Care representative.

- Send an email to Customer Care.

You can then pay your bill online , Mail In Your Payment  or Pay Your Bill In Person.

To view your bills online, you must enroll in My Account. From My Account, you can view your bills and payment history. You can also schedule recurring payments to pay your bills automatically using My Account's Pay Online feature, or pay your bills individually.

If your bill is estimated, this indicates we could not obtain a meter reading to determine your actual electric usage. This sometimes happens when your meter is being read during bad weather that affects communications equipment. If an actual reading cannot be obtained, UI estimates your electric usage based on your usage history. UI will adjust for any differences between the actual and estimated readings when the next meter reading is obtained (typically the following month).

Since deregulation, UI customer bills have changed. Many charges are now itemized so you can see the actual cost of the service or the product. Key line items are UI's delivery service charge and the cost of the electricity provided by UI. Other charges, mandated by the state of CT for a variety of programs, make up your entire monthly bill.

Learn more about your bill

The 1st step to understanding your bill is to identify the key components that make up your bill. Since deregulation, UI customer bills have changed and now, many charges are listed separately so you can see the actual cost of the different components that comprise your bill.

See a sample bill and a list of billing terms

The 2nd step is to understand how you use energy and how if affects your monthly bill. UI's online system called My Account, provides free, convenient, and secure access to your account information and has tools to help you save energy and money. With My Account, you'll be able see what affects your bill each month, track your energy usage, find ways to save in your home or business and much more. By registering with My Account you'll be able to:

- View and print your billing statements

- Compare two bills, side-by-side

- Analyze and graph your energy usage

- Find ways to save energy and money

- Check your account status and payment history

- Create an energy profile for your home and/or business

- Set up recurring bill payments

- Pay an individual bill

Registration is free, quick and easy. Be sure to have a recent UI bill handy when you register.

Register to start taking control of your electric costs

Alternate Suppliers are electric suppliers/aggregators licensed by Connecticut’s Public Utilities Regulatory Authority (PURA) to provide generation services to retail electric customers. Services provided by one of these suppliers/aggregators replaces either the Last Resort Service or the Standard Service provided by UI. A current list of licensed suppliers and aggregators can be found by visiting EnergizeCT.com. There is no fee to switch suppliers or cancel your agreement with your current supplier. To change suppliers, contact your chosen new supplier directly.

Please note, the list is provided as a resource to consumers and does not constitute PURA’s or UI’s endorsement of providers.