Moving Help
Frequently Asked Questions
UI, The United Illuminating Company, was formed in 1899 when the Bridgeport Electric Company merged with the New Haven Electric Company. UI is a regional distribution utility providing electricity and energy-related services to more than 320,000 customers in the Greater New Haven and Greater Bridgeport areas. View the Service Territory .
Not finding what you are looking for? Contact UI's Economic and Development Department to consult with an Economic Development Professional at 203.499.3777.
Once your move out has been completed, you will be automatically unregistered from text alerts for that property.
If you want to un-register before you move, you may text STOP to 78418. If you are registered for multiple accounts, you will be prompted to select the account number you wish to un-register. Once prompted for which notifications to stop, respond with ALL.
If your new address is located in the UI service territory, please text REG and follow the instructions to re-register for text messaging with your new property.
No, UI does not check credit to start new service. UI will verify identity using the documentation you provide during the move in process.
UI is able to start service remotely for the majority of customers. In the event that your presence is required to start service, UI Customer Care will contact you to arrange an appointment.
In the event that you have already moved in, please select the earliest available date in our system.
At UI, we want to make the process of starting, stopping, reconnecting or transferring service in our territory simple and convenient for our customers.
Please review the information needed to start, stop or transfer residential service. When you are ready, call our Customer Care Center at 1-800-7-CALL-UI 800.722.5584.
Under normal circumstances reconnection requests are done within 24 hours of the reason for the disconnection being resolved. If an unusual circumstance or special condition exists (e.g. medical condition), you must inform the Representative at the time the account issue is being resolved so that if necessary, electric service maybe reconnected sooner.
Contact Us
View customer service phone numbers and other important contact information for residential and business customers.
Non Emergency Contacts
800.722.5584
Live Support Hours: Mon-Fri 7:00 a.m. - 7:00 p.m.
Self-Service Automated Phone Support: 24x7
Mon-Fri: 7:00 a.m. - 7:00 p.m.
Emergency Contacts
24/7 Emergency Line
If you are experiencing a life-threatening electricity emergency, please call 911 immediately. Otherwise, please contact us at 800.722.5584 for electricity outages or trouble, or use our online form.
If your power is out you can report it online or by calling 800.722.5584.