UI Restoring Service after Extreme Storms Leave Thousands Without Power

Company expects majority of customers restored by Friday evening

ORANGE, Conn. — August 27 2020 (10 p.m.) — United Illuminating, subsidiary of AVANGRID, Inc., dispatched crews and contractors Thursday night to restore power to thousands of customers after a line of violent storms passed through the state.

As the storms subsided Thursday night, the company sent out more than 260 line and tree workers and other field personnel to help clear roadways, assess damage and get the power back on. As of 9 p.m., approximately 20,000 customers were without service, with most of the damage concentrated in Hamden, North Haven, North Branford and New Haven.

UI crews were working alongside National Guard personnel to clear trees and downed lines from roadways, at the direction of state and municipal authorities. Meanwhile, restoration teams targeted large outages where many customers could be brought back at once, while damage assessors worked to develop a full picture of the devastation and assemble a detailed plan for restoration.

The company said it expects to restore service to a majority of customers by Friday evening. But it may take longer to restore some customers in areas where the damage is particularly extensive and UI’s electrical system needs to be rebuilt. The company will update its restoration estimates as it proceeds with damage assessment.

The company reiterated that customers should stay far from downed wires, which can be live and dangerous even if they show no signs of being energized. Customers are advised to keep kids and pets inside, and never drive over a downed wire. Always report any downed wires to UI at 800.722.5584 (800.CALLUI).

Report an Outage:

  • To report an outage, visit uinet.com or call 800.722.5584 (800.7.CALL.UI).
  • Customers can also report outages using the company’s new Mobile App, available from the Apple Store and Google Play.
  • Report outages via UI’s mobile alerts system: text “OUT” to 839-884 (TEXT-UI). Registration is required.

Additional information:

Storm relief resources can be found by calling Connecticut’s InfoLine at 2-1-1, or by visiting www.211ct.org. 

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